Support for Students:

The CAST/GEOS labs are not general access labs. They’re intended for GIS related use only, and access is controlled by combination locks on the doors. Door combinations for the CAST labs (208 and 209) are available from Karen Wagner in Ozark 12. Combinations for the GEOS labs (44 and 103) are available from Lisa Frye in Ozark 113. Please do not give the combinations out to anyone else, let people who don’t have the combination in, or prop the lab doors open. Violations of any of these will result in loss of lab privileges.

• GEOS Server Space - Forms for getting/renewing GEOS server space are available from Karen in Ozark 12. GEOS server space is valid for at least one year, but needs to be renewed each successive year by filling out a new application between January 1 and June 30. If not renewed, access expires on June 30, and old accounts are archived.

• Map Drive Instructions - Once logged in, you’ll want to map a drive to your GEOS server space. Click "Start", "My Computer", "Tools", and "Map Network Drive". Select the drive letter you want to use (we usually use “z”), type in the folder name (example: \\geos1\jdoe), check the "Reconnect at logon" box, and click "Finish". Tape backups on the GEOS servers are done through the university and are kept for 2 -3 weeks. Symantec Anti-virus is installed on the servers and workstations.

• Technical Support -for technical support send an email to help@cast.uark.edu with a brief description in the subject and a detailed description in the body.

• Printers - list of lab printers available and how to connect.

• Policies and Procedures for CAST/GEOS Lab Students - complete list of policies and procedures.

Support for CAST staff:

• CAST Intranet - intra.cast.uark.edu This site contains CAST related
  information, documents, software, FAQ's and general announcements.

• Backups - Tape backups on the CAST servers and workstations are done through the university and are kept for 2-3 weeks. You can verify it’s working by clicking "Start", "All Programs", "VERITAS NetBackup", "Backup, Archive, and Restore", "Select for Restore". It should show little symbols under "NetBackup History" with the most recent one being in the last few days. Note that the default for workstations is to only back up folders marked “Users” or “Projects” on the root of the c, d, or e drives. Make sure stuff you want backed up is inside one of those folders.

• Antivirus - Symantec Anti-virus is installed on the servers and workstations. You can verify it’s working properly by checking for a little yellow shield shaped symbol on the taskbar in the lower right corner. Clicking on it should give you a box that lists "SYMANTEC" as the Parent server, and the date of the Virus Definition File should be within the last few days.

• Technical Support -for technical support send an email to help@cast.uark.edu with a brief description in the subject and a detailed description in the body.

• Staff Directory - phone and email list.

• Printers - list of lab printers available and how to connect.

• Travel Request Form - please fill out the form before any travel.

• Software Inventory - list of software available at CAST.

• Web Statistics - web stats for CAST pages, including hits, popular pages, etc... (login required)

• Downloadable Software - list of free software available to download.

• Map Drive Instructions - Once logged in a “z” drive should have been automatically mapped to your home directory. Check by clicking "Start", "My Computer". Your home directory should be located on your usual machine, unless you work in a lab - then it should be on "thor". If you have permission, you can map other drives by: Clicking "Start", "My Computer", "Tools", and "Map Network Drive". Select the drive letter you want to use, type in the folder name (example: \\geos1\jdoe), check the "Reconnect at logon" box, and click "Finish".

• Calendar - view and schedule events, days off, etc...

• Policies and Procedures for CAST Staff - complete list of policies and procedures that include: log in procedures, basics computer update information and maintence, network mapping and printer mapping.

General U of A information:

• Webmail - check U of A and CAST email accounts anywhere.

• Computer Store - order computer accesories online from the computer store.

• Travel Office - all information about travel.

• Site Licenses - campus site license agreements.

• Network Connections - view campus internet connections.

• Hardware Inventory - surplus inventory.

• Software - U of A software available to faculty, staff and students.

• Code of Computing Practices - code governing the use of computers, networks, and other computing resources at the University of Arkansas, Fayetteville.

• Computing Services Department - provides computing and network facilities and services in support of instruction, research, and administration of the University of Arkansas' students, faculty, and staff.

• U of A Passweb - reset/change your U of A password.